Shipping policy

Shipping Policy

Thank you for shopping with Cocoberri. Please review our shipping policy below for information on how and when your order will be delivered.

Order Processing

• Orders are processed within 7-10 business days (excluding weekends and holidays).

• Once your order has been processed, you will receive a confirmation email with tracking information.

• During peak seasons or promotions, processing times may be slightly longer.

Shipping Rates & Delivery Times

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• Estimated delivery times are provided at checkout and are not guaranteed.

• We are not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.

Domestic & International Shipping

• We currently ship to UK.

• International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

• Customs processing times may vary and can delay delivery.

Order Tracking

• Once your order ships, you will receive a tracking number via email.

• Please allow 24–48 hours for tracking information to update.

Incorrect or Incomplete Address

• Please ensure your shipping address is correct at checkout.

• We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

• If an order is returned to us due to an address issue, additional shipping fees may apply.

Lost or Damaged Packages

• Cocoberri is not responsible for lost or stolen packages once marked as delivered by the carrier.

• If your package arrives damaged, please contact us within 28 days of delivery with photos so we can assist you.

Contact Us

If you have any questions about shipping, please contact us at:
Contact us page on our website.